Benchmarking: Dispute Resolution

Dispute Resolution Benchmarking Association

The Dispute Resolution Benchmarking Association™ is an association of companies that conducts benchmarking studies to identify the best practices surrounding dispute resolution issues that improve the overall operations of the members. Members of DRBA™ are concerned with developing measures of real performance and processes for maintaining relationships with customers.

To identify "Best in Class" business processes, which, when implemented, will lead member companies to exceptional performance.